We want you to be completely satisfied with your purchase from Rizqtek. If a Product does not meet your expectations, we offer a straightforward refund process.
1. 7-Day Money-Back Guarantee
We offer a 7-day no-questions-asked refund on all digital product purchases. If you are not satisfied with your purchase for any reason, you can request a full refund within 7 calendar days of the original purchase date.
2. How to Request a Refund
- Email [email protected]
- Use the subject line: "Refund Request — [Your Order ID]"
- Include your order ID (found in your receipt email or on the success page after purchase) and the email address used during checkout.
You do not need to provide a reason for the refund, though feedback is always appreciated so we can improve our products.
3. Refund Processing
- Acknowledgment: We will confirm receipt of your refund request within 1 business day.
- Processing: Refunds are initiated within 48 hours of confirmation.
- Settlement: The refund will appear in your original payment method within 5–7 business days, depending on your bank or card issuer. Razorpay processes the actual refund transaction.
4. What Happens After a Refund
- Your download access for the refunded product will be revoked.
- If you used a coupon code, the coupon usage count will be restored.
- Your account remains active — refunds do not affect other purchases.
5. What We Cannot Refund
- Requests after 7 days: Refund requests made more than 7 calendar days after the purchase date cannot be honoured.
- Abuse: Accounts that show a pattern of repeated purchases and refunds may be flagged. We reserve the right to deny refund requests from accounts engaging in abuse of this policy.
- Chargebacks: If you initiate a chargeback with your bank instead of contacting us, we may contest the chargeback and your account may be suspended. Please contact us first — we are happy to resolve any issue directly.
6. Partial Refunds
We do not offer partial refunds. All refunds are for the full purchase amount of the specific order.
7. Bundles & Multiple Products
If you purchased multiple products in a single order, the refund applies to the entire order. We cannot refund individual items from a multi-product order.
8. Currency
Refunds are processed in the original currency of the transaction (INR). Exchange rate fluctuations between the time of purchase and refund are beyond our control.
9. Contact
If you have any questions about our refund policy or need assistance with a refund:
Email: [email protected]
We aim to respond to all refund-related emails within 1 business day.