Rizqtek ("we", "us", "our") operates the website store.rizqtek.com. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights regarding that data.
1. Information We Collect
1.1 Information you provide directly
- Account information: Name and email address when you create an account or check out as a guest.
- Order information: Product selections, coupon codes, and billing details necessary to process your purchase.
- Support correspondence: Any messages you send to us via email.
1.2 Information collected automatically
- Usage analytics: We use Plausible Analytics, a privacy-first analytics tool that does not use cookies and does not collect personal data. Aggregate page views, referrers, and device types are tracked without identifying individual users.
- Google Tag Manager: We use Google Tag Manager to manage analytics and marketing tags. GTM may load scripts that collect anonymised performance and conversion data. No personal data is shared with advertising networks.
- Server logs: Standard web server logs including IP address, browser type, and request timestamps. These are retained for up to 30 days for security and debugging purposes.
1.3 Information we do NOT collect
- Payment card details: All payment processing is handled by Razorpay. We never see, store, or have access to your credit/debit card number, CVV, or bank account details.
- We do not collect biometric data, location data, or phone numbers.
2. How We Use Your Information
- To process and fulfil your orders (deliver download links, send receipts)
- To manage your account and download access
- To respond to support requests
- To detect and prevent fraud or abuse
- To improve our website and products based on aggregate usage patterns
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services to operate the store:
- Razorpay — Payment processing. Razorpay Privacy Policy
- Amazon Web Services (S3) — Secure file storage for eBook downloads. Files are stored with private access and delivered via time-limited signed URLs.
- Neon (PostgreSQL) — Database hosting. All data is encrypted at rest and in transit.
- Plausible Analytics — Privacy-focused, cookie-free website analytics. Plausible Data Policy
- Google Tag Manager — Tag management for analytics configuration.
- Resend — Transactional email delivery (receipts and download links).
4. Data Retention
- Order data: Retained indefinitely so you can always re-access your purchases and we can process refund requests.
- Account data: Retained until you request deletion.
- Server logs: Retained for up to 30 days.
5. Data Security
We implement industry-standard security measures including encrypted database connections (TLS), secure authentication via Better Auth, time-limited signed download URLs, and HTTPS across the entire site. No system is 100% secure, but we take reasonable precautions to protect your data.
6. Cookies
We use minimal cookies strictly necessary for authentication (session cookies). We do not use tracking cookies, advertising cookies, or third-party cookies for profiling. Plausible Analytics is fully cookie-free.
7. Your Rights
You have the right to:
- Access your personal data — request a copy of all data we hold about you.
- Correct inaccurate data — let us know and we will update it.
- Delete your data — request full deletion of your account and associated order data.
- Export your data — request a machine-readable export of your data.
To exercise any of these rights, email [email protected] with the subject line "Privacy Request". We will respond within 7 business days.
8. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the revised policy.
10. Contact
For any privacy-related questions or concerns:
Email: [email protected]
Website: store.rizqtek.com